is an award-winning, Native American owned branding and design agency passionate about inventing, empowering, and building brands. Through strategic thinking and intelligent design, our mission is to create a unique customer journey that builds lasting and meaningful relationships for our brands and their customers. We accomplish this by crafting compelling stories and customer experiences that touch people personally, bringing together culture and brand.
We are 100% Native American owned and recognized as a certified 8A business. We are committed to the economic growth and prosperity of the sovereign nation territories and are investing in better futures for our people and our community.
A clearly defined strategy is a crucial first step in the creative development process. Founded in data and intuition, it serves as the foundation and blueprint for execution. Without it, even good design and content run the risk of becoming a hit-or-miss expense. We work closely alongside our clients to gain the insights that underpin a strategic framework. Through workshops, interviews, and other information-gathering exercises, we crystallize key brand tenets and define their unique position in the world. The result is a strategic plan to attract new customers, create conversation, and retain them longer by delivering exceptional experiences with end-to-end journey management at every touchpoint.
Whether we’re crafting a new identity, or evolving an existing one, our approach to brand identity development is guided by the same analytical process and principles. Our team of writers and designers work hand-in-hand to
construct an identity that encapsulates our client’s brand, differentiates them from their competition, and makes a lasting impression on their audience.
We combine strong visuals and powerful storytelling to build awareness, create conversation, and drive brand consideration. Whether we’re architecting a digital platform, designing retail touchpoints, or crafting branded content, we extend the same set of visual and tonal principles to ensure a cohesive, consistent and memorable brand experience.
N8TIV EXISTS TO CREATE EXTRAORDINARY EXPERIENCES WITH EVERY CUSTOMER INTERACTION. NOWHERE IS THIS MORE CRITICAL THAN IN YOUR CUSTOMER CONVERSATIONS.
CONVERSATIONS THAT CREATE YOUR COMPETITIVE ADVANTAGE.
N8tiv offers state-of-the-art outsourced Customer Care solutions supporting businesses of all sizes. Every industry is unique, and there is no one-size-fits-all formula for success. Each program is purpose-built to fit your brand and measured against an individual set of objectives. Our Customer Care representatives are specialists in inbound and outbound calls, email inquiries, live chat, and social media monitoring. They help your customers move seamlessly through their purchasing journey with experiences that enhance your brand’s reputation while increasing their loyalty and retention.
N8tiv’s goal is to deliver the highest quality customer care experiences from our domestic call center agents and nearshore representatives. Our domestic service delivery model employs Native Americans first from across the sovereign nations. In addition, our nearshore service model operates from Belize, the only English first language country in Central America. We offer programs that work within any budget without sacrificing quality.
Great brands provide great service. N8tiv offers customer care solutions that allow you to engage with customers on their channel of choice while personalizing interactions, preserving conversation context, and effortlessly working across channels. We deliver all-in-one customer care solutions that include email, SMS, live chat, and more, allowing you to meet customers on their preferred digital channel.
N8tiv places the voice of the customer at the heart of customer care. We can create and deploy surveys on any channel to capture, analyze, and act on customer feedback. Gain the insights you need to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.
N8tiv loves to sell. Our professional sales agents operate as extensions of our partner’s internal sales team, cold calling, taking orders, generating leads, and setting appointments.
We offer a full range of non-voice processes as cost-effective solutions complementing our partner’s workflow. Our representatives are skilled in transcribing, data entry, form processing, document formatting, and data conversion. Connect with us to learn more about our non-voice services and how N8tiv can save you time and money.
If you would like to learn more about how N8tiv can grow your brand or are a member of the sovereign nations and have a new product, service, or business idea – let’s talk. We are here to listen and serve.